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The Cyprus Shipping Deputy Ministry (SDM) announces the launch of a tender (Tender No. SDM 1/2022) for the Digital Transformation of the Shipping Deputy Ministry. The project is cofinanced by the European Union – NextGenerationEU (Resilience and Recovery Facility).

The digital transformation project aims to optimise and transform SDM’s business processes in order to maximise its operational efficiency, based on three key principles:
1. One stop shop experience: Users should feel they are interacting with one agency through all their touchpoints.
2. Seamless process integration: Business units and their processes should seamlessly integrate and complement each other with information and processing activities based on lean business processes and complete software solutions.
3. Operational excellence: Provide reliable services with efficient operating cost and minimum inconveniences to customers and employees by leveraging intelligent process automation.

The main actions of this Tender include:
- Analysis of the current procedures and their optimization/transformation to a digital environment.
- Development of an information system that covers all SDM main processes.
- Provision of tools for intelligent monitoring, analysis and reporting.

The deadline for tender submissions on the 28th March 2022 at 13:00.

Further information and any relevant documentation on the tender procedure are available on the following link: